Agents / Mpho — Store reception
Mpho — Store reception
Editing v8 draft
v7 live
🎙 Test
Status
- Live version
- v7 · published 3 Nov 2026, 14:20
- Draft
- v8 · 2 changes not published
- Languages
- Setswana + English (caller chooses)
- Voice
- Lesedi (female, warm)
- Health
- Healthy · p95 first reply 1.3 s
Channel readiness
Phone · +267 390 1234
Forwarded business line
Website widget
motseretail.example
Mobile app
No integration yet
Instructions
Live preview
Draft v8
Lo bula jang ka Keresemose?
Source: Instructions · rule 4
Ka 24 Sedimonthole re bula ka 08:00 go fitlha ka 13:00. Re tswetse ka 25 le 26.
Diagnostics
Greeting includes an AI disclosure.
Rule 4 mentions dates that aren't in any knowledge source. Consider adding a holiday-hours document.
Sources
| Source | Status | Passages | Updated |
|---|
Indexing document — not available to the agent yet. Only Ready sources are used, and only after you publish.
Test a question
Delivery zones & feesMatch 0.91
"…Gaborone, Tlokweng and Mogoditshane: P45, delivered within 2 working days…"
Store FAQ 2026.pdf · p.4Match 0.62
"…orders over P2,000 qualify for free delivery within Greater Gaborone…"
Knowledge gaps
Questions callers asked that no source answered (last 7 days).
Pronunciation list
| Written | Say it as | |
|---|
| Mogoditshane | mo-ho-di-TSHA-ne | |
| Mahalapye | ma-ha-LA-pye | |
| P45 | pula di le masome mane le botlhano | |
| Motse | MO-tse | |
Tools & integrations
The agent decides when to use a tool. Our servers check permissions, validate inputs and log every call.
| Tool | Type | What it does | Status |
|---|
Order lookup · webhook
// Last test · 200 OK · 412 ms
{
"order_no": "10482",
"status": "out_for_delivery",
"eta": "2026-11-10"
}
Conversation flow
Visual editor in a later release
Call answered · AI disclosure greeting
↓
Language menu: English or Setswana
↓
Understand the request
↓
FAQ intentAnswer from knowledge
Order questionOrder lookup tool
Asks for a person / unsure ×2Escalate
↓
Anything else? → Goodbye · summary saved
Escalation
- In hours
- Warm transfer to +267 390 1200, 25 s timeout
- Out of hours
- Callback ticket to Store team
- Transfer fails
- "Live support isn't available. You can request a callback."
- Triggers
- Asks for a person · refund/complaint · 2 unanswered questions
Test cases
| Case | Language | Expected | v8 result |
|---|
Testing draft v8
Press to talk
Simulated/test conversation — not a customer call
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Versions
Calls already in progress keep the version they started on.
| Version | State | Change note | Tests | By | When | |
|---|