Channels

Where customers can reach your agents. Every channel uses the agent's published version.

Phone lines

Number	Type	Agent	Inbound	Outbound	Status

Verification · +267 71 234 567

Requested
Ownership proof
Carrier check
Test call
Live

Phone number verification pending. The carrier is confirming ownership. This usually takes 1–3 working days.

Line settings · +267 390 1234

Inbound calls

Answer calls to this number with Mpho

Outbound calls

Needs compliance approval and verified caller ID

Recording

Off · callers are told when recording is on

Website widget

Agent

Allowed domainsThe widget won't start on any other site.

Button label

Position

Embed code

<script src="https://cdn.leseding.co.bw/widget.js"
  data-widget="wgt_motse_7f3a" async></script>

Preview

Motse Retail

Listening…

In-app voice

▣

No mobile integration yet

Create server credentials, then request short-lived client tokens from your own backend.

Allowed app IDs

How it works

Your app asks your server to start a voice session.
Your server calls Leseding with its secret key and gets a client token (valid 2 min).
Your app connects with the token. Audio streams over a secure connection.
Handle denied mic permission, dropped connections and expired tokens with a retry.

// Android (Kotlin) — illustrative
val session = Leseding.start(
  token = api.fetchClientToken(),
  language = Language.SETSWANA
)
session.onState { ui.show(it) } // Listening / Speaking